Privacy Policy — How jililiv Protects Your Personal Data
Your privacy matters to us. This Privacy Policy explains what personal information jililiv collects from players in Bangladesh, how that information is used, how it is stored securely, and what rights you hold over your own data. We encourage you to read this document in full before using the platform.
Our Core Privacy Commitments
Data Minimisation
jililiv collects only the personal data that is strictly necessary to provide our services, verify your identity, and comply with anti-money-laundering obligations. We do not collect data beyond what is required for these purposes.
SSL Encryption
All data transmitted between your browser and jililiv is protected by industry-standard SSL (Secure Sockets Layer) encryption. This ensures that your personal details, payment information, and login credentials cannot be intercepted in transit.
No Unauthorised Data Sharing
jililiv does not sell, rent, or trade your personal data to third- party marketers. Data is shared only with trusted service providers who assist in operating the platform, and only to the extent necessary for those specific purposes.
Your Rights Over Your Data
You have the right to access, correct, and request deletion of the personal data jililiv holds about you. You may also object to certain types of data processing. See the Your Privacy Rights section for full details on exercising these rights.
Controlled Retention Periods
Personal data is retained only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. Once retention periods expire, data is securely deleted or anonymised in accordance with our internal data governance procedures.
Transparent Policy Updates
When this Privacy Policy is updated in a material way, jililiv will notify registered players via email or a prominent in-platform notice. The effective date at the top of this page will always reflect the most recent revision.
Information We Collect
When you interact with jililiv — whether by registering an account, making a deposit, placing a bet, or simply browsing the platform — we may collect various categories of personal and technical information. The categories of data we collect, and the circumstances under which they are collected, are described in the table below.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Account registration and KYC verification |
| Contact Data | Email address, mobile number (Bangladesh-registered), city or district | Account registration and profile updates |
| Financial Data | bKash / Nagad / Rocket wallet number, Visa/Mastercard last four digits, deposit and withdrawal history | Cashier transactions and payment processing |
| Gaming Activity Data | Game sessions, bet amounts, win/loss records, sports betting selections | Continuous platform use; stored for responsible gaming oversight |
| Technical Data | IP address, browser type, device model, operating system, session duration | Automatic collection on each site visit |
| Communications Data | Support chat transcripts, emails sent to support@jililiv, dispute records | When you contact the jililiv support team |
| Verification Documents | National ID card scan, passport copy, proof of address, payment method proof of ownership | KYC / AML compliance checks |
We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will delete that data promptly and close the associated account.
How We Use Your Data
jililiv processes personal data only for clearly defined, lawful purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The primary purposes for which we process your personal data are as follows:
- Account management: To create and maintain your jililiv account, authenticate your identity at login, and ensure that only you can access your account and funds.
- Service delivery: To provide access to casino games, sports betting markets, live casino tables, crash games, and all other platform features. Your gaming activity data is used to personalise your experience on jililiv.
- Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (৳), and to maintain accurate financial records for each transaction.
- Identity verification (KYC/AML): To verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and to fulfil our anti-money-laundering (AML) obligations. This may involve cross-referencing your submitted documents against third-party verification databases.
- Responsible gaming oversight: To monitor betting patterns, identify signs of problem gambling, enforce self-exclusion requests, and proactively reach out to players whose activity suggests gambling-related harm.
- Fraud prevention and security: To detect and investigate suspicious activity, prevent unauthorised account access, identify the use of automated betting tools, and protect the platform against fraud and abuse.
- Customer support: To respond to your enquiries, resolve disputes, and maintain a record of support interactions for quality assurance and compliance purposes.
- Marketing communications: Where you have opted in, to send you promotional offers, bonus notifications, and information about new games or events on jililiv. You may opt out of marketing communications at any time by contacting support@jililiv.
- Legal compliance: To comply with applicable legal and regulatory obligations, respond to lawful requests from authorities, and enforce our Terms & Conditions.
jililiv will never use your personal data for automated decision-making that produces legal or similarly significant effects without first offering you the opportunity to request human review of that decision.
Data Sharing & Third Parties
jililiv does not sell or rent your personal data to third parties under any circumstances. However, in order to operate the platform and comply with our legal obligations, we may share specific categories of your personal data with carefully selected third-party service providers. Any such sharing is governed by strict data processing agreements that require those parties to protect your data to the same standard as jililiv.
The categories of third parties with whom data may be shared are:
- Payment processors: Mobile wallet operators (bKash, Nagad, Rocket, Upay) and card payment networks (Visa, Mastercard) receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory frameworks.
- Identity verification providers: Third-party KYC service providers may receive copies of your identity documents and personal details for the purpose of verifying your age, identity, and compliance with AML obligations.
- Game software providers: Casino game studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) may receive your player identifier and session data in order to deliver their games and maintain game integrity records. These providers do not receive your full personal profile.
- IT and hosting providers: Cloud infrastructure and hosting providers who store platform data on secure servers are subject to confidentiality obligations and may process data only as instructed by jililiv.
- Legal and regulatory authorities: Where required by law, court order, or regulatory directive, jililiv may disclose personal data to law enforcement agencies, tax authorities, or other government bodies. We will notify you of any such disclosure to the extent permitted by law.
- Fraud prevention networks: Where an account is suspected of fraudulent activity, relevant data may be shared with industry fraud prevention bodies to prevent further harm across the wider online gaming ecosystem.
Cookies & Tracking Technologies
jililiv uses cookies and similar tracking technologies to improve your experience on the platform, maintain session security, and gather analytics data that helps us understand how players use the site. This section explains what cookies we use and how you can manage them.
What are cookies? Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login status, and session state — so that your next visit is more efficient and personalised.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your logged-in session, enforce security tokens, and enable core platform functionality. These cannot be disabled without breaking site functionality. | Session / up to 24 hours |
| Functional | Remember your preferences such as game lobby view settings and preferred cashier method. | Up to 30 days |
| Analytics | Collect anonymised data about page views, session durations, and feature usage to help us improve the platform. | Up to 12 months |
| Fraud Prevention | Track device fingerprints and IP patterns to detect suspicious login attempts and protect your account. | Up to 90 days |
Managing cookies: Most modern browsers allow you to control cookies through their settings. You can choose to block or delete cookies; however, please be aware that disabling strictly necessary cookies will prevent you from logging into your jililiv account and using the platform's core features. Analytics and functional cookies can generally be disabled without affecting your ability to play.
jililiv does not use third-party advertising cookies or behavioural tracking technologies that share your browsing profile with external advertisers.
Data Retention
jililiv retains personal data only for as long as it is necessary for the purpose for which it was collected, or for as long as required by applicable law, whichever is the longer. The following general retention periods apply:
- Account and identity data: Retained for the lifetime of your account, plus a minimum of five (5) years following account closure. This retention period is required for AML compliance and to handle any post-closure disputes or regulatory inquiries.
- Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping requirements applicable to online payment processing.
- KYC verification documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
- Gaming activity logs: Retained for a minimum of three (3) years for responsible gaming oversight and dispute resolution purposes.
- Customer support records: Retained for two (2) years from the date of the last interaction, to assist with ongoing or future disputes and quality assurance reviews.
- Marketing consent records: Retained until you withdraw your consent, plus one (1) year thereafter to demonstrate compliance with your withdrawal request.
- Technical and analytics data: Anonymised aggregated analytics data may be retained indefinitely, as it no longer constitutes personal data once anonymised.
When personal data is no longer required and its retention period has expired, jililiv will securely delete or irreversibly anonymise that data using industry-standard data sanitisation procedures. You may request early deletion of your data by exercising your rights as described in Section 7, subject to any overriding legal retention obligations.
Security Measures
jililiv takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
- SSL/TLS encryption: All data in transit between your browser and the jililiv platform is encrypted using SSL/TLS protocols, preventing interception by third parties.
- Encrypted data storage: Sensitive data — including passwords, payment identifiers, and identity document scans — is stored in encrypted form using strong cryptographic algorithms. Passwords are hashed and salted and are never stored in recoverable plain text.
- Access controls: Access to personal data within the jililiv organisation is restricted to authorised personnel who require it in order to carry out their job functions. All staff with access to personal data are subject to confidentiality obligations.
- Intrusion detection: Network monitoring and intrusion detection systems are in place to identify and respond to suspicious activity directed at jililiv infrastructure.
- Regular security reviews: jililiv conducts periodic security assessments of its systems and processes to identify vulnerabilities and ensure that security controls remain effective against evolving threats.
- Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their jililiv account for an additional layer of login security.
While jililiv takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jililiv will notify affected players promptly and without undue delay, in accordance with applicable data protection obligations.
Your Privacy Rights
As a player on jililiv, you hold a number of rights with respect to your personal data. These rights are summarised below. To exercise any of these rights, please contact the jililiv privacy team at support@jililiv with a clear description of your request. We will acknowledge your request within a reasonable timeframe and respond in full within 30 days.
Please note that certain rights are subject to limitations. For example, we cannot delete data that we are legally required to retain for AML or financial compliance purposes. Where we are unable to fulfil a request in full, we will explain the reason clearly in our response.
Privacy Contact & Policy Updates
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jililiv handles your personal data, please contact the privacy and data protection team using the details below. We are committed to handling all privacy enquiries promptly, professionally, and with the seriousness they deserve.
Privacy Contact:
Email: support@jililiv
Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Response Time: Within 30 days of receiving your written request
When submitting a privacy request by email, please include your registered account username or email address so that we can locate your account record and process your request efficiently. For identity verification purposes, we may ask you to confirm additional details before acting on your request.
Policy Updates: jililiv reviews this Privacy Policy periodically and updates it when our data practices change, when new services are introduced, or when legal requirements evolve. The effective date shown at the top of this page reflects the most recent revision. Where changes are material — meaning they significantly alter your rights or the way your data is used — we will notify you by email to your registered address or via a prominent notice within the jililiv platform before the changes take effect. Your continued use of jililiv after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
We encourage you to revisit this page periodically to stay informed about how jililiv protects your privacy. If you have concerns about any change to this policy, please contact us before the change takes effect so we can address your concerns directly.
Have Questions About Your Privacy?
Our support team is available around the clock to help with any privacy-related questions or data requests. You can also explore our FAQ, review our Terms & Conditions, or head straight to the casino.